Rental terms & conditions.

1. Reservations & minimum orders

• A minimum rental equipment order of $150 is required, excluding delivery, pickup, applicable taxes and additional fees.
• Reservations should be made at least 10 days before the scheduled event.
• Reservations are subject to inventory availability and Company approval.
• Equipment is not guaranteed until the reservation is confirmed and the required payment has been received.
• Specialty items and equipment requiring advance ordering are subject to supplier availability and may require additional notice.

2. Payments & deposits

• A 50% reservation deposit is required upon booking approval.
• The remaining 50% balance must be paid 10 days before the scheduled event.
• Reservations accepted within 10 days of an event require payment in full at booking.
• Failure to pay the remaining balance by the required deadline may result in cancellation of the reservation.
• Applicable sales taxes and delivery charges will be included in the final invoice.
• A refundable damage deposit may be collected with your payment and returned after the items come back undamaged.

3. Delivery & pickup

• Rider Event Rentals provides delivery and pickup only. Customer pickup and returns are not permitted.
• Delivery and pickup fees are calculated based on location, distance, order size, accessibility and other logistical requirements.
• The Customer must provide accurate delivery information, including address, access instructions and any potential obstacles.
• Delivery locations must be reasonably accessible and safe for unloading and retrieval.
• Additional charges may apply for stairs, long carrying distances, restricted access or unusual delivery conditions when disclosed and approved before service.
• The Customer or an authorized representative must be available at delivery and pickup unless alternative arrangements have been approved.
• Delivery and pickup dates and time windows will be established during reservation confirmation.

4. Equipment setup & breakdown

• Standard rental service includes delivery, unloading and pickup of equipment.
• Event setup, furniture arrangement, decorating and breakdown are not included.
• Customers are responsible for arranging tables, chairs and decorations according to their preferences.
• Before scheduled pickup, customers must remove decorations and personal belongings and have rental equipment folded, stacked and returned to the agreed collection area.
• Any additional services must be agreed upon in writing before the event.

5. Cancellations & refunds

• Cancellation requests must be submitted in writing.
• Reservation deposits are subject to the cancellation schedule below.
• Delivery charges for services not performed may be refundable, subject to any actual nonrecoverable preparation or transportation expenses.
• Approved refunds will be returned through the original payment method when possible.

Cancellation schedule:

• More than 30 days before the event: 50% of the reservation deposit is refundable.
• 15–30 days before the event: the reservation deposit is non-refundable. Any additional payments are refundable.
• Within 14 days of the event: the full reservation deposit and any additional payments are non-refundable.

6. Severe weather & hurricanes

Rider Event Rentals recognizes that Louisiana weather can be unpredictable, particularly during hurricane season.

• Ordinary rain, thunderstorms, temperature changes or unfavorable weather forecasts do not automatically qualify for refunds.
• In the event of a named storm, mandatory evacuation, government emergency restriction, significant flooding or unsafe delivery conditions, Rider Event Rentals will work with the Customer to determine reasonable options.
• When possible, reservations may be rescheduled to an available date, with existing payments transferred.
• If rescheduling is not possible, refund eligibility will be evaluated according to the circumstances and actual nonrecoverable expenses.
• Rider Event Rentals reserves the right to delay, suspend or cancel delivery or pickup when conditions present a significant safety risk.

7. Equipment care & customer responsibility

• All rental equipment remains the property of Rider Event Rentals LLC.
• Customers are responsible for reasonable care and proper use of rental equipment from delivery until retrieval by the Company.
• Equipment must not be altered, painted, permanently decorated or used for purposes other than those intended.
• Chairs and tables must not be overloaded, dragged across damaging surfaces or subjected to unreasonable treatment.
• Customers must take reasonable precautions to protect equipment from severe weather, theft, vandalism and preventable damage.
• Rental equipment may not be moved to another location without written permission.

8. Damage, loss & missing equipment

The Customer is responsible for damage beyond ordinary wear and tear, as well as missing equipment, during the rental period.

• Repairable damage may be charged at the reasonable cost of repair.
• Equipment damaged beyond reasonable repair may be charged at its reasonable replacement cost.
• Missing or stolen equipment may be charged at replacement cost.
• Excessive staining, burns, broken furniture, damaged finishes and other preventable damage may result in additional charges.
• Rider Event Rentals will document damage and provide an explanation of assessed charges.

Normal wear and tear from proper use will not result in additional charges.

9. Linens & fabric rentals

• Linens must be returned free of excessive food debris, trash and foreign objects.
• Customers must not cut, staple, glue or permanently attach decorations to linens.
• Wax, ink, paint, burns, mildew and stains requiring extraordinary treatment may result in cleaning or replacement charges.
• Normal laundering is included in the rental price.
• Linens must not be stored wet in sealed containers or bags where mildew may develop.

10. Equipment inspection

• Rider Event Rentals will make reasonable efforts to inspect equipment before delivery.
• The Customer or authorized representative should inspect the delivered equipment and promptly report visible damage, missing items or incorrect quantities.
• Any problems should be documented and reported before the equipment is used whenever reasonably possible.
• Rider Event Rentals may inspect and document equipment following pickup.
• Damage discovered after pickup will be documented and communicated to the Customer within a reasonable period.

11. Rental period & additional charges

• The rental period will be specified in the Customer's reservation confirmation.
• Rental equipment must be available for retrieval at the agreed pickup time.
• If the Customer requests additional rental time, approval is subject to availability and may involve additional charges.
• Additional trips caused by Customer-related access issues, unavailable equipment or requested schedule changes may result in reasonable additional fees disclosed to the Customer.

12. Safety & liability

• Customers are responsible for using rental equipment safely and in accordance with its intended purpose.
• Children must be appropriately supervised around rental equipment.
• Customers must not use damaged or unstable equipment and should immediately notify Rider Event Rentals of any safety concerns.
• Rider Event Rentals is not responsible for injuries or property damage caused by misuse, unauthorized alterations or unsafe handling of equipment by the Customer or event guests.
• Nothing in this agreement excludes liability that cannot legally be excluded under Louisiana law.

13. Changes to reservations

• Changes to quantities, rental items, delivery location or event dates must be requested in writing.
• Changes are subject to inventory availability and Company approval.
• Additional equipment or services may increase the final invoice.
• Reductions or cancellations of reserved items are subject to the applicable cancellation policy.
• No changes are guaranteed until confirmed by Rider Event Rentals.

14. Events beyond our control

Rider Event Rentals will make reasonable efforts to fulfill confirmed reservations. However, circumstances such as natural disasters, government restrictions, major transportation disruptions or other events beyond the Company's reasonable control may affect service. In such situations, the Company will communicate with the Customer as promptly as reasonably possible and attempt to arrange an appropriate resolution consistent with this agreement and applicable law.

15. Governing law

This agreement shall be governed by the laws of the State of Louisiana. Any disputes arising from this agreement will be handled in accordance with applicable Louisiana law.